Shipping policy
We aim to make every auvie delivery simple, reliable, and transparent. Please review the information below before placing your order.
UK Shipping
We offer FREE UK shipping on orders over £70.
UK orders are fulfilled directly from our UK warehouse. Applicable VAT is included in your purchase, with no additional import duties or customs clearance fees payable upon delivery.
Shipping rates for orders below £70 will be displayed at checkout.
European Shipping
Shipping is available to selected European destinations. Shipping costs and estimated delivery times vary by destination and will be displayed at checkout.
All applicable taxes and duties will be reflected at checkout where required. No additional import duties or customs clearance fees will be charged upon delivery unless otherwise clearly stated before purchase.
Other International Shipping
Shipping availability, costs, delivery times, and applicable taxes or import charges may vary for destinations outside the UK and our supported European markets.
Any applicable charges payable by the customer will be communicated at checkout where required.
Order Processing & Delivery
Orders are typically processed within 1–3 business days before dispatch.
Once dispatched, estimated delivery typically takes 1–7 business days, depending on your destination and the shipping service selected.
Delivery times are estimates and may be affected by public holidays, severe weather, carrier disruptions, customs procedures, or other circumstances outside our reasonable control.
Pre-orders & Back-orders
If your order contains both in-stock and pre-order or back-order items, available items may be shipped separately.
Remaining items will be dispatched as soon as they become available. Where applicable, you will receive a separate shipping confirmation for each shipment.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 1–3 business days for tracking information to become available or update after dispatch.
If your tracking information has not updated after this period, please contact us at service@auvie.com.
Incorrect Shipping Address
Please check your shipping address carefully before placing your order.
If you notice an error, contact us at service@auvie.com as soon as possible. We will do our best to update the address before dispatch, but changes cannot be guaranteed once an order has entered fulfilment or has been shipped.
If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply if the order needs to be resent.
Lost or Missing Packages
If your tracking information shows that your order has been delivered but you cannot locate it, please first check with members of your household, neighbours, reception, or any safe locations around the delivery address.
If the package is still missing, please contact us at service@auvie.com with your order number and tracking information. We will work with the carrier to investigate the delivery and, where appropriate, arrange a replacement, refund, or other appropriate resolution.
Nothing in this Shipping Policy limits your rights under applicable consumer law.
Damaged Packages
If your order arrives damaged, please contact us at service@auvie.com as soon as possible after delivery.
Please provide your order number and, where possible, photographs of the damaged packaging and product. We will review the issue and arrange an appropriate replacement, refund, or other remedy where applicable.
Returns
If you wish to return an eligible product, please refer to our Returns & Refund Policy for eligibility requirements and return instructions.
For change-of-mind returns, customers may be responsible for return shipping costs. Where an item is faulty, damaged, incorrect, or applicable consumer law requires otherwise, appropriate return arrangements will be provided.
Delivery Delays
We aim to deliver all orders within the estimated delivery timeframe provided at checkout or in your shipping confirmation.
Occasionally, circumstances outside our reasonable control may cause delays. If your order is significantly delayed, please contact us and we will assist you.
Contact Us
For any questions regarding shipping, tracking, or delivery, please contact us at:
service@auvie.com
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