Customer Care

Frequently Ask Questions

Finding Your Flow

Can I switch pods throughout the day?

Absolutely. The auvie breath device is a universal platform. You can swap a VITA pod for a STILL pod in seconds. Because each pod is an independent, sealed liquid chamber, there is no cross-contamination between formulas—ensuring every breath is pure and targeted.

Can I use multiple pods at once?

While you can switch between them as often as you like, we recommend focusing on one state at a time to allow your nervous system to fully respond to the specific botanical compounds (e.g., use VITA for focus, then switch to RELAX when your task is complete).

How do I know which pod is active?

The auvie intelligent chip automatically recognizes the pod type upon activation. It will begin tracking the specific optimal activity period (10 days for VITA, 15 days for STILL/RELAX) the moment you press down the lock.

Recommended Daily Protocol
  • Morning: 3–5 breaths of VITA to prime the brain for alertness.
  • Afternoon: 2–3 breaths of STILL as needed to maintain homeostasis under pressure.
  • Evening: 5 breaths of RELAX to signal to your nervous system that it is time to decompress.
General & Technology

What makes auvie breath different from a standard vaporizer?

Unlike traditional vaporizers that use high heat, auvie uses nebulix™ low-temperature ultrasonic technology. This vibrates the liquid into a fine mist without heat, preserving the delicate molecular structure of our botanical ingredients.

Can the auvie breath device be used with different pods?

Yes. One device is designed to support all states of being. You can easily switch between VITA, RELAX, and STILL pods depending on whether you need energy, grounding, or balance.

What is the "Golden Particle Size" (3–5 μm)?

Absorption efficiency depends on size. By engineering our mist to stay within the 3–5 μm range, we ensure active ingredients reach the small airways and alveoli directly, resulting in over 50% improved absorption efficiency.

Pods & Usage

How do I replace and activate a pod?

  1. Remove the safety plug from the new pod.
  2. Insert it into the device and press down the lock to activate the liquid chamber and the intelligent AI timer.

How long does one pod last?

Each pod is a single-use, independent chamber. To prevent the inhalation of degraded ingredients, the auvie intelligent chip monitors the optimal activity window and automatically locks upon expiry:

  • VITA (Rare Ginsenosides): 10 Days
  • RELAX (Agarwood): 15 Days
  • STILL (CBD): 15 Days

Is the mist visible?

Because the particles are so fine, the mist is nearly invisible and moves naturally with your breath for a discreet, non-irritating experience.


Safety & Standards

How safe are the ingredients in the pod?

We uphold the highest industry benchmarks to safeguard every drop:

  • Medical-Grade Standards: Our manufacturing environment and standards are built on rigorous pharmaceutical quality control.
  • Proprietary Chamber Design: Each pod acts as a hydrated active “sleep capsule,” keeping liquid ingredients sterile and fresh while maximizing safety and absorption.
  • No Contamination: The independent, single-use liquid chamber design prevents secondary contamination, ensuring purity from the first breath to the last.

Why does the device lock automatically?

Safety is our priority. Once the peak efficacy window of the botanical formula has passed, the smart chip triggers an automatic lock to ensure you only inhale ingredients at their most potent and stable state.